FAQ

Getting Started

Subscriptions are open now! Fur Mom Chic is a monthly dog mom t-shirt subscription — you can join anytime.

Here's how our monthly cycle works:

  • Every 10th — new design revealed on Facebook and furmomchic.com
  • Subscribe by the 15th — and your box ships on the 1st of that month
  • After the 15th — you'll receive the following month's design

Shipping is always included — no surprises at checkout.

Can't wait to welcome you to the pack! šŸ¾šŸ’›

Absolutely. 🐾 Whether you're treating yourself or surprising the dog mom in your life, Fur Mom Chic makes a thoughtful monthly gift she'll actually look forward to — a new exclusive tee, an optional matching bandana for her pup, and a free community of dog moms who get it in the Fur Mom Chic Pack.

Tee Only is $35/month, and Tee + Bandana is $45/month — shipping is always included, no surprises at checkout. Cancel anytime.

SHOP – Fur Mom Chic or send the link to someone who deserves it. šŸ’›

Sizing & Product

šŸ‘• T-Shirt Sizes

Our tees are soft, comfortable Bella + Canvas unisex tees designed for a relaxed everyday fit. Sizes range from Small to 2XL.

  • Most customers find they run true to size
  • Prefer a more fitted look? Size down one
  • Need to update your size? You can change it anytime in your account before the next billing date
  • A full size chart is available on the product page to help you find your perfect fit

🐾 Bandana Sizes

Our bandanas slide right onto your pup's collar — no tying needed!

Important: Don't measure your collar length. Measure from the collar down to mid-chest — that's what determines the right fit and keeps the bandana looking adorable without dragging on the ground.

Size -Dimensions:

Small8.5" x 6"

Medium11" x 7"

Large14" x 9"

Easy! Your Fur Mom Chic account puts you in complete control of your subscription. 🐾

Log into your account at furmomchic.com and from there you can:

🐾 Change your tee size — found a better fit? Update it anytime
🐾 Update your pup's bandana size — because dogs grow too
🐾 Update your shipping address — moved? No problem
🐾 Manage your subscription — pause, skip, or cancel anytime

Important timing note:
All changes must be made before your monthly billing date to apply to your upcoming box. Changes made after billing has processed will take effect the following month.

Not sure what size to choose?
Check our size chart on the product page for t-shirt sizing, and remember — for bandanas, measure from your pup's collar down to mid-chest for the best fit.

If you need help with anything in your account just reach out to us at [your email address] and we'll take care of it. šŸ¾šŸ’›

Because each Fur Mom Chic tee is produced in limited quantities exclusively for subscribers, we're not able to offer traditional size exchanges or refunds for sizing preferences.

Here's what we recommend:

🐾 Update your size for next month — log into your account at furmomchic.com and update your size before your next billing date. Your next box will arrive in your perfect fit.

🐾 Pay it forward — many Fur Moms gift their tee to a fellow dog mom who wears that size. Spreading the dog mom love is always a good idea. šŸ’›

We DO exchange or replace items that are:

  • Damaged on arrival
  • Defective
  • Incorrect size from what you ordered
  • Wrong item received

If any of these apply to your order please contact us within 7 days of delivery at chris@furmomchic.com with your order number, a description of the issue, and photos if applicable. We will make it right as quickly as possible.

For full details please visit our Returns & Exchanges Policy. šŸ¾šŸ’›

Yes! Because your dog absolutely deserves to be on brand too. 🐾

Many Fur Mom Chic designs include an optional matching bandana so you and your pup can coordinate your look. Choose the Tee + Bandana option when you subscribe and arrive at the 1st of the month twinning with your dog.

Have more than one dog?
The whole pack can match. 🐾🐾🐾🐾

Subscribe to the Tee + Bandana plan and after your subscription is confirmed you'll receive an email with a link to add extra bandanas for your additional dogs at an additional cost.

No dog gets left out.

Need help choosing the right bandana size?
Our bandanas slide right onto your pup's collar — no tying needed. Measure from the collar down to mid-chest to find the perfect fit:

Size-Dimensions:

Small8.5" x 6"

Medium11" x 7"

Large14" x 9"

Full sizing details are also available in our size chart. šŸ¾šŸ’›

Every Fur Mom Chic tee is printed on a Bella + Canvas blank — and that choice was intentional. 🐾

Bella + Canvas is widely considered the gold standard in premium blank apparel. Here's why we chose them:

šŸ‘• Incredibly soft — the kind of soft you notice the moment you put it on and never want to take off
šŸ‘• True to size — consistent sizing across styles so you always know what to expect
šŸ‘• Flattering fit — the unisex style is relaxed without being boxy
šŸ‘• Holds up beautifully — wash after wash, the fabric stays soft and the print stays vibrant
šŸ‘• Ethically made — Bella + Canvas is committed to sustainable and responsible manufacturing

These are not the scratchy, stiff tees you find at souvenir shops. They are the tees your friends will ask you about when you wear them. 🐾

That quality matters to us because a Fur Mom Chic tee isn't just something you wear once. It's something you reach for again and again. šŸ’›

To keep your Fur Mom Chic tee looking and feeling its best wash after wash, follow these simple care instructions: 🐾

šŸ‘• Machine wash cold — cold water protects both the fabric and the print
šŸ‘• Turn inside out before washing — this protects the design and keeps colors vibrant
šŸ‘• Tumble dry low or hang dry — high heat is the enemy of a great print
šŸ‘• Do not iron directly on the design — if ironing is needed turn the shirt inside out first
šŸ‘• Do not bleach — ever

Pro tip from one dog mom to another:
Turn it inside out, wash cold, dry low. That's it. Your tee will stay soft, the print will stay sharp, and you'll be wearing it for years. šŸ’›

A note about DTF printing:
Our tees are printed using DTF (Direct to Film) technology — one of the highest quality printing methods available. The print is designed to be durable and long-lasting when cared for properly. Washing on hot or drying on high heat are the two things most likely to affect print quality over time.

We want your Fur Mom Chic tee to last as long as your love for your dogs — which is forever. šŸ¾šŸ’›

Billing & Subscription

No long-term commitment — ever. Your Fur Mom Chic subscription is completely flexible and always in your control.

Through your account portal you can:

🐾 Pause your subscription — taking a break? No problem.
🐾 Skip a month — not feeling this month's design? Skip it.
🐾 Cancel anytime — no questions asked, no guilt trips.

One thing to keep in mind:
If you choose to cancel or skip, please do so before your monthly billing date to avoid being charged for the next box.

We'd hate to see you go. But we'll always make it easy if you do. šŸ¾šŸ’›

First payment: Your subscription begins the moment you sign up. Your first charge processes at checkout.

Ongoing billing: Subscriptions renew on the 1st of each month automatically.

Here's how our monthly cycle works:

Dates & What Happens:

The 10th: New design revealed on Facebook and furmomchic.com

The 15th: Last day to make changes — skip, pause, update size, or cancel

The 16th: We begin preparing your box for the month

The 1st: Billing processes and your box ships

Important cancellation information:

All cancellations, pauses, and skips must be submitted before the 15th of the month.

On the 16th we begin preparing boxes for the upcoming shipment. If you cancel after the 15th your card will be charged on the 1st and your final box will ship as scheduled. Your subscription will not renew after that.

You can manage your subscription anytime through your account at furmomchic.com or by contacting us directly at chris@furmomchic.com. šŸ¾šŸ’›

We design every Fur Mom Chic tee to celebrate the joy, humor, and love of being a dog mom — but we know that style is personal. 🐾

Here's the good news — you always see the design before you're charged:

Every month on the 10th we reveal the new design on Facebook and furmomchic.com — or a day early, on the 9th, if you're in the free Fur Mom Chic Pack or on the Tails from the Pack newsletter. You have until the 15th to decide.

Your options if a design isn't your style:

🐾 Skip a month — not feeling this month's design? Skip it. No charge, no penalty.
🐾 Pause your subscription — need a break? Pause anytime and come back when you're ready.
🐾 Cancel anytime — no questions asked, no guilt trips. Ever.

All of these options are available through your account at furmomchic.com.

Our goal is for every box to feel like something you're genuinely excited to wear. If we ever miss the mark, we want to know. Reach out anytime at chris@furmomchic.com. šŸ¾šŸ’›

Absolutely — life happens and we get it. 🐾

Skipping a month is easy and completely penalty-free. Simply log into your account at furmomchic.com before the 15th of the month and select skip.

No charge. No questions. No guilt.

You can also pause your subscription or cancel anytime through the same account portal — see our billing details above for important timing information.

We'll be here when you're ready for your next box. šŸ’›

Updating your payment or shipping information is quick and easy. 🐾

Log into your account at furmomchic.com and from there you can:

🐾 Update your payment method — add a new card or update your billing details
🐾 Change your shipping address — moved? No problem. Update it before the 15th to apply to your next box.
🐾 Manage your subscription — skip, pause, or cancel anytime

Can't find your account login?
A link to your account portal is included in every order confirmation and subscription email. Check your inbox for any email from Fur Mom Chic and you'll find it there.

Still need help?
We're always happy to assist. Reach out directly at chris@furmomchic.com and we'll take care of it for you. šŸ¾šŸ’›

Don't worry — it happens to the best of us. 🐾

If your payment doesn't go through on billing day Paywhirl will automatically retry your payment and you'll receive an email notification with instructions to update your payment information.

To resolve it quickly:

  1. Check your email for a notification from Fur Mom Chic
  2. Log into your account at furmomchic.com
  3. Update your payment method with a valid card

Important timing note:
If your payment fails and is not resolved before the 15th of the month your box for that cycle may not ship on the 1st. We want to make sure you never miss a design — so update your payment as quickly as possible.

If you need any help resolving a payment issue please reach out directly at chris@furmomchic.com and we'll work through it together. šŸ’›

Shipping

Your Fur Mom Chic box ships on the 1st of every month. 🐾

Here's how the timing works:

Subscribe By-Your First Box Ships:

The 15thThe 1st of that month

After the 15thThe 1st of the following month

Shipping is always included — no surprises at checkout. Ever.

Tracking:
You'll receive a tracking email as soon as your package is on its way, so you always know exactly where your box is. 🐾

New designs are revealed every 10th on Facebook and furmomchic.com — so you'll always know what's heading your way before it ships. šŸ’›Delivery time on average 3 days

At this time Fur Mom Chic ships within the United States only. 🐾

We want to make sure every box arrives on time and in perfect condition — and focusing on domestic shipping allows us to do that consistently for every subscriber.

International shipping is something we hope to explore in the future as we grow. Stay connected with us on Facebook and check back here for updates! šŸ’›

We're so sorry if your box arrived less than perfect — that is never okay with us. 🐾

Please contact us within 7 days of delivery at chris@furmomchic.com with:

šŸ“§ Your order number
šŸ“ø A photo of the damage
šŸ“ A brief description of the issue

We will review your submission and make it right as quickly as possible. Approved replacements are typically processed within 5–7 business days.

Your satisfaction is everything to us — we stand behind every box we send. šŸ’›

If your tracking shows your box was delivered but it never arrived — or if your package appears stuck in transit with no movement — please reach out and we'll help get it sorted. 🐾

Here's what to do:

  1. Check your tracking email — confirm the expected delivery date and carrier status
  2. Check around your property — sometimes carriers leave packages in unexpected spots
  3. Check with neighbors — misdeliveries happen more than you'd think
  4. Wait 24–48 hours — occasionally packages are marked delivered before they actually arrive

If your package is still missing after 48 hours:
Contact us at chris@furmomchic.com with your order number and tracking information. We will work with the carrier to investigate and find a resolution.

Please note that Fur Mom Chic is not responsible for packages lost or stolen after confirmed delivery. We strongly recommend checking your delivery location promptly on your expected delivery date. šŸ¾šŸ’›

Fur Mom Chic ships via USPS — we tested multiple carriers and USPS consistently offered the best rates and reliable delivery for our subscribers. 🐾

Shipping is always included in your subscription — no extra charges, ever.

Once your box ships, you'll receive a tracking email with your USPS tracking number so you can follow your package all the way to your door. šŸ’›

Facebook Group-The Fur Mom Chic Pack

The Fur Mom Chic Pack is our free community for dog moms who love the brand. šŸ¾šŸ’›

It's a private group — meaning you'll need to request to join — but it's completely free and open to everyone, whether you're a Fur Mom Chic subscriber or not.

Inside, you'll find:

šŸŽ¬ Four Dogs and a Box — our original series starring Charming, Snow, Duke, and Ella. New episodes premiere here first.

šŸ‘€ A one-day early look — see next month's design on the 9th, a full day before the public reveal on the 10th.

šŸ“ø Behind-the-scenes content — how a design goes from sketch to shirt, packing day chaos, and everything in between.

🐶 Member dog spotlights — share your pup and get featured.

šŸ’¬ Expert content — conversations with vets, groomers, and other dog experts.

šŸŽ‰ Community — polls, caption contests, and a group of women who genuinely get the dog mom life.

It's not a sales pitch. It's the place Fur Mom Chic actually happens.

Yes — completely free, no subscription required. 🐾

You don't have to buy anything to join, and you don't lose access if you're not a subscriber. The Pack is our way of building a real community around the brand, not a members-only perk.

No. Anyone who loves dogs and loves the brand is welcome. šŸ¾šŸ’›

Subscribing gets you the actual monthly tee (and bandana, if you choose) — a new exclusive design made only for that month, gone for good once it ships. The Pack is a separate, free space for community, behind-the-scenes content, and the show.

Contact Us

We're a small but mighty dog mom operation and we love hearing from our community. šŸ¾šŸ’›

The best way to reach us:

šŸ“§ Email: chris@furmomchic.com
We do our best to respond within 1–2 business days.

šŸ“˜ Facebook: Fur Mom Chic
Follow along, ask questions, and join the conversation.

šŸ“ø Instagram: @furmomchic

Before you reach out you may find your answer quickly in our FAQ — we've tried to cover everything here. But if something is missing or you just want to talk dogs, we're always happy to hear from you.

There are no bots here. When you email Fur Mom Chic you're talking directly to Chris — the founder, the dog mom, and the person who genuinely cares that your experience is great. šŸ¾šŸ’›