FAQ

Getting Started

Subscriptions are open now! Fur Mom Chic is a monthly dog mom t-shirt subscription — you can join anytime.

Here's how our monthly cycle works:

  • Every 10th — new design revealed on Facebook and furmomchic.com
  • Subscribe by the 15th — and your box ships on the 1st of that month
  • After the 15th — you'll receive the following month's design

Shipping is always included — no surprises at checkout.

Can't wait to welcome you to the pack! šŸ¾šŸ’›

Every month your Fur Mom Chic box includes:

🐾 A premium Bella + Canvas dog mom tee — soft, wearable, and designed exclusively for subscribers. You won't find these designs anywhere else.

🐶 Optional matching dog bandana — choose the Tee + Bandana option and your dog gets to be on brand too.

šŸ“¦ Free shipping — every single month, included in your subscription price. No surprises at checkout. Ever.

But your subscription is about more than what's in the box:

šŸ”’ Access to the exclusive Fur Mom Chic Facebook Group — a private community for subscribers only.

šŸŽ¬ Four Dogs and a Box — our original series starring Charming, Snow, Duke, and Ella. New episodes drop exclusively in the group.

šŸ‘€ Early design previews — subscribers see next month's design before the general public.

šŸ—³ļø Subscriber vote — some months YOU help choose the design.

šŸ’› Expert content — exclusive conversations with vets, groomers, and dog experts. For the dog mom who wants the best for her pack.

It's not just a t-shirt. It's a membership in a community that gets it. 🐾

Yes — completely and always. 🐾

Every Fur Mom Chic design is created exclusively for our subscribers. You will never find these tees in a retail store, on Amazon, or anywhere else. When you wear a Fur Mom Chic tee you are wearing something made specifically for this community.

Each design is limited edition:
Once a month's box ships, that design is gone forever. We don't restock. We don't resell. Every tee is a one-of-a-kind piece of Fur Mom Chic history.

Here's how the reveal works:
Every 10th of the month we unveil the new design right here on Facebook and on furmomchic.com. Subscribers get the first look. Subscribe by the 15th and that design ships to your door on the 1st.

Miss the 15th? You'll get the next month's design — which is just as special, just as exclusive, and just as limited.

There's no catching up on a design once it's gone. šŸ¾šŸ’›

Yes — the design you see is exactly what you'll receive. 🐾

A note about colors:
Because our tees are printed using DTF (Direct to Film) technology on premium Bella + Canvas blanks, the base shirt color may vary very slightly from what you see on your screen. This is completely normal and is due to differences in screen brightness and color settings between devices — not a print quality issue.

What DTF printing means for you:
DTF is one of the highest quality printing methods available for custom apparel. It produces:

  • Vibrant, detailed colors that won't crack or peel
  • Soft feel that gets better with every wash
  • Designs that hold up over time — wash after wash

Our quality promise:
Every Fur Mom Chic tee goes through a quality check before it ships. We stand behind every box we send.

If your shirt arrives with a print defect, damage, or anything that doesn't meet your expectations please reach out within 7 days of delivery at chris@furmomchic.com with your order number and a photo. We will make it right. šŸ¾šŸ’›

Yes — a one-time purchase option is available at checkout if a subscription isn't the right fit for you right now. 🐾

One-time purchases are priced at:

  • Tee Only — $45
  • Tee + Bandana — $55

Shipping is included on one-time purchases too. šŸ’›

That said — subscribers get the best value at $35/month for the tee and $45/month for the tee + bandana, plus access to the exclusive Fur Mom Chic Facebook Group, Four Dogs and a Box, early design previews, and subscriber-only perks.

Sizing & Product

šŸ‘• T-Shirt Sizes

Our tees are soft, comfortable Bella + Canvas unisex tees designed for a relaxed everyday fit. Sizes range from Small to 2XL.

  • Most customers find they run true to size
  • Prefer a more fitted look? Size down one
  • Need to update your size? You can change it anytime in your account before the next billing date
  • A full size chart is available on the product page to help you find your perfect fit

🐾 Bandana Sizes

Our bandanas slide right onto your pup's collar — no tying needed!

Important: Don't measure your collar length. Measure from the collar down to mid-chest — that's what determines the right fit and keeps the bandana looking adorable without dragging on the ground.

Size -Dimensions:

Small8.5" x 6"

Medium11" x 7"

Large14" x 9"

Easy! Your Fur Mom Chic account puts you in complete control of your subscription. 🐾

Log into your account at furmomchic.com and from there you can:

🐾 Change your tee size — found a better fit? Update it anytime
🐾 Update your pup's bandana size — because dogs grow too
🐾 Update your shipping address — moved? No problem
🐾 Manage your subscription — pause, skip, or cancel anytime

Important timing note:
All changes must be made before your monthly billing date to apply to your upcoming box. Changes made after billing has processed will take effect the following month.

Not sure what size to choose?
Check our size chart on the product page for t-shirt sizing, and remember — for bandanas, measure from your pup's collar down to mid-chest for the best fit.

If you need help with anything in your account just reach out to us at [your email address] and we'll take care of it. šŸ¾šŸ’›

Because each Fur Mom Chic tee is produced in limited quantities exclusively for subscribers, we're not able to offer traditional size exchanges or refunds for sizing preferences.

Here's what we recommend:

🐾 Update your size for next month — log into your account at furmomchic.com and update your size before your next billing date. Your next box will arrive in your perfect fit.

🐾 Pay it forward — many Fur Moms gift their tee to a fellow dog mom who wears that size. Spreading the dog mom love is always a good idea. šŸ’›

We DO exchange or replace items that are:

  • Damaged on arrival
  • Defective
  • Incorrect size from what you ordered
  • Wrong item received

If any of these apply to your order please contact us within 7 days of delivery at chris@furmomchic.com with your order number, a description of the issue, and photos if applicable. We will make it right as quickly as possible.

For full details please visit our Returns & Exchanges Policy. šŸ¾šŸ’›

Yes! Because your dog absolutely deserves to be on brand too. 🐾

Many Fur Mom Chic designs include an optional matching bandana so you and your pup can coordinate your look. Choose the Tee + Bandana option when you subscribe and arrive at the 1st of the month twinning with your dog.

Have more than one dog?
The whole pack can match. 🐾🐾🐾🐾

Subscribe to the Tee + Bandana plan and after your subscription is confirmed you'll receive an email with a link to add extra bandanas for your additional dogs at an additional cost.

No dog gets left out.

Need help choosing the right bandana size?
Our bandanas slide right onto your pup's collar — no tying needed. Measure from the collar down to mid-chest to find the perfect fit:

Size-Dimensions:

Small8.5" x 6"

Medium11" x 7"

Large14" x 9"

Full sizing details are also available in our size chart. šŸ¾šŸ’›

Every Fur Mom Chic tee is printed on a Bella + Canvas blank — and that choice was intentional. 🐾

Bella + Canvas is widely considered the gold standard in premium blank apparel. Here's why we chose them:

šŸ‘• Incredibly soft — the kind of soft you notice the moment you put it on and never want to take off
šŸ‘• True to size — consistent sizing across styles so you always know what to expect
šŸ‘• Flattering fit — the unisex style is relaxed without being boxy
šŸ‘• Holds up beautifully — wash after wash, the fabric stays soft and the print stays vibrant
šŸ‘• Ethically made — Bella + Canvas is committed to sustainable and responsible manufacturing

These are not the scratchy, stiff tees you find at souvenir shops. They are the tees your friends will ask you about when you wear them. 🐾

That quality matters to us because a Fur Mom Chic tee isn't just something you wear once. It's something you reach for again and again. šŸ’›

To keep your Fur Mom Chic tee looking and feeling its best wash after wash, follow these simple care instructions: 🐾

šŸ‘• Machine wash cold — cold water protects both the fabric and the print
šŸ‘• Turn inside out before washing — this protects the design and keeps colors vibrant
šŸ‘• Tumble dry low or hang dry — high heat is the enemy of a great print
šŸ‘• Do not iron directly on the design — if ironing is needed turn the shirt inside out first
šŸ‘• Do not bleach — ever

Pro tip from one dog mom to another:
Turn it inside out, wash cold, dry low. That's it. Your tee will stay soft, the print will stay sharp, and you'll be wearing it for years. šŸ’›

A note about DTF printing:
Our tees are printed using DTF (Direct to Film) technology — one of the highest quality printing methods available. The print is designed to be durable and long-lasting when cared for properly. Washing on hot or drying on high heat are the two things most likely to affect print quality over time.

We want your Fur Mom Chic tee to last as long as your love for your dogs — which is forever. šŸ¾šŸ’›

Billing & Subscription

No long-term commitment — ever. Your Fur Mom Chic subscription is completely flexible and always in your control.

Through your account portal you can:

🐾 Pause your subscription — taking a break? No problem.
🐾 Skip a month — not feeling this month's design? Skip it.
🐾 Cancel anytime — no questions asked, no guilt trips.

One thing to keep in mind:
If you choose to cancel or skip, please do so before your monthly billing date to avoid being charged for the next box.

About your group access:
Your exclusive Fur Mom Chic Facebook Group membership — including Four Dogs and a Box episodes, early design previews, subscriber votes, and expert content — is active as long as your subscription is active.

We'd hate to see you go. But we'll always make it easy if you do. šŸ¾šŸ’›

First payment: Your subscription begins the moment you sign up. Your first charge processes at checkout.

Ongoing billing: Subscriptions renew on the 1st of each month automatically.

Here's how our monthly cycle works:

Dates & What Happens:

The 10th: New design revealed on Facebook and furmomchic.com

The 15th: Last day to make changes — skip, pause, update size, or cancel

The 16th: We begin preparing your box for the month

The 1st: Billing processes and your box ships

Important cancellation information:

All cancellations, pauses, and skips must be submitted before the 15th of the month.

On the 16th we begin preparing boxes for the upcoming shipment. If you cancel after the 15th your card will be charged on the 1st and your final box will ship as scheduled. Your subscription will not renew after that.

You can manage your subscription anytime through your account at furmomchic.com or by contacting us directly at chris@furmomchic.com. šŸ¾šŸ’›

We design every Fur Mom Chic tee to celebrate the joy, humor, and love of being a dog mom — but we know that style is personal. 🐾

Here's the good news — you always see the design before you're charged:

Every month on the 10th we reveal the new design on Facebook and furmomchic.com. You have until the 15th to decide. That gives you 5 days to fall in love with it — or make a change before your billing date.

Your options if a design isn't your style:

🐾 Skip a month — not feeling this month's design? Skip it. No charge, no penalty.
🐾 Pause your subscription — need a break? Pause anytime and come back when you're ready.
🐾 Cancel anytime — no questions asked, no guilt trips. Ever.

All of these options are available through your account at furmomchic.com.

But here's what makes Fur Mom Chic different:

As a subscriber you get a say in what we create. šŸ—³ļø

Your exclusive Fur Mom Chic Facebook Group membership includes early design previews before the general public sees them — so you always know what's coming. And some months subscribers vote on the design directly.

The more you're part of the community the more the designs will feel made for YOU — because they are.

Our goal is for every box to feel like something you're genuinely excited to wear. If we ever miss the mark, we want to know. Reach out anytime at chris@furmomchic.com. šŸ¾šŸ’›

Absolutely — life happens and we get it. 🐾

Skipping a month is easy and completely penalty-free. Simply log into your account at furmomchic.com before the 15th of the month and select skip.

No charge. No questions. No guilt.

You can also pause your subscription or cancel anytime through the same account portal — see our billing details above for important timing information.

We'll be here when you're ready for your next box. šŸ’›

Updating your payment or shipping information is quick and easy. 🐾

Log into your account at furmomchic.com and from there you can:

🐾 Update your payment method — add a new card or update your billing details
🐾 Change your shipping address — moved? No problem. Update it before the 15th to apply to your next box.
🐾 Manage your subscription — skip, pause, or cancel anytime

Can't find your account login?
A link to your account portal is included in every order confirmation and subscription email. Check your inbox for any email from Fur Mom Chic and you'll find it there.

Still need help?
We're always happy to assist. Reach out directly at chris@furmomchic.com and we'll take care of it for you. šŸ¾šŸ’›

Don't worry — it happens to the best of us. 🐾

If your payment doesn't go through on billing day Paywhirl will automatically retry your payment and you'll receive an email notification with instructions to update your payment information.

To resolve it quickly:

  1. Check your email for a notification from Fur Mom Chic
  2. Log into your account at furmomchic.com
  3. Update your payment method with a valid card

Important timing note:
If your payment fails and is not resolved before the 15th of the month your box for that cycle may not ship on the 1st. We want to make sure you never miss a design — so update your payment as quickly as possible.

If you need any help resolving a payment issue please reach out directly at chris@furmomchic.com and we'll work through it together. šŸ’›

Shipping

Your Fur Mom Chic box ships on the 1st of every month. 🐾

Here's how the timing works:

Subscribe By-Your First Box Ships:

The 15thThe 1st of that month

After the 15thThe 1st of the following month

Shipping is always included — no surprises at checkout. Ever.

Tracking:
You'll receive a tracking email as soon as your package is on its way, so you always know exactly where your box is. 🐾

New designs are revealed every 10th on Facebook and furmomchic.com — so you'll always know what's heading your way before it ships. šŸ’›Delivery time on average 3 days

At this time Fur Mom Chic ships within the United States only. 🐾

We want to make sure every box arrives on time and in perfect condition — and focusing on domestic shipping allows us to do that consistently for every subscriber.

International shipping is something we hope to explore in the future as we grow. Stay connected with us on Facebook and check back here for updates! šŸ’›

We're so sorry if your box arrived less than perfect — that is never okay with us. 🐾

Please contact us within 7 days of delivery at chris@furmomchic.com with:

šŸ“§ Your order number
šŸ“ø A photo of the damage
šŸ“ A brief description of the issue

We will review your submission and make it right as quickly as possible. Approved replacements are typically processed within 5–7 business days.

Your satisfaction is everything to us — we stand behind every box we send. šŸ’›

If your tracking shows your box was delivered but it never arrived — or if your package appears stuck in transit with no movement — please reach out and we'll help get it sorted. 🐾

Here's what to do:

  1. Check your tracking email — confirm the expected delivery date and carrier status
  2. Check around your property — sometimes carriers leave packages in unexpected spots
  3. Check with neighbors — misdeliveries happen more than you'd think
  4. Wait 24–48 hours — occasionally packages are marked delivered before they actually arrive

If your package is still missing after 48 hours:
Contact us at chris@furmomchic.com with your order number and tracking information. We will work with the carrier to investigate and find a resolution.

Please note that Fur Mom Chic is not responsible for packages lost or stolen after confirmed delivery. We strongly recommend checking your delivery location promptly on your expected delivery date. šŸ¾šŸ’›

Fur Mom Chic ships via USPS — we tested multiple carriers and USPS consistently offered the best rates and reliable delivery for our subscribers. 🐾

Shipping is always included in your subscription — no extra charges, ever.

Once your box ships, you'll receive a tracking email with your USPS tracking number so you can follow your package all the way to your door. šŸ’›

Community & Membership

The Fur Mom Chic Facebook Group — also known as The Fur Mom Club — is our private subscriber-only community. It's where the real magic happens. šŸ¾šŸ’›

This is not just a Facebook group. It's your insider access to everything Fur Mom Chic.

As a member you get:

šŸŽ¬ Four Dogs and a Box — our original series starring Charming (Director of Affection), Snow (Head of Enthusiasm), Duke (Chaos Coordinator), and Ella (Momma CEO). New episodes drop exclusively here. You won't find them anywhere else.

šŸ‘€ Early design previews — see next month's design before the general public. You always know what's coming.

šŸ—³ļø Subscriber vote — some months YOU choose the design. Your opinion shapes what lands in your box.

šŸ’¬ Expert content — exclusive conversations with vets, groomers, and dog experts. Because dog moms want the best for their pack.

šŸ“ø Community — share photos of your pups, your tees, and your dog mom life with a group of women who completely get it.

Access to the group is included with every active subscription — Tee Only and Tee + Bandana.

When your subscription is active your group membership is active. It's one of the many reasons our subscribers stay. šŸ¾šŸ’›

Welcome to the pack! šŸ¾šŸ’›

Once your subscription is confirmed you'll receive a welcome email from Fur Mom Chic with a direct link to request access to our private Facebook Group.

Here's how it works:

  1. Complete your subscription at furmomchic.com
  2. Check your email for your welcome message
  3. Click the Facebook Group link included in the email
  4. Request to join — we'll approve you promptly
  5. Start enjoying exclusive content, early design previews, Four Dogs and a Box episode, and your new community of dog moms 🐾

A few things to keep in mind:

  • You must have an active subscription to maintain group access
  • If you pause or cancel your subscription your group access will be removed
  • If you resubscribe your access will be reinstated

Don't see your welcome email?
Check your spam or promotions folder. If you still can't find it reach out at chris@furmomchic.com and we'll get you in. šŸ’›

Four Dogs and a Box is a Fur Mom Chic original series — and yes, it's exactly what it sounds like. šŸ¾šŸ˜‚

Meet the cast:

🐾 Charming — Director of Affection. Mini Australian Shepherd. Brings the heart.
🐾 Snow — Head of Enthusiasm. Mini Australian Shepherd. Brings the energy.
🐾 Duke — Chaos Coordinator. Brittany Spaniel. Brings the chaos.
🐾 Ella — Momma CEO. Brittany Spaniel. Brings the supervision.

Together they run a subscription box company. The results are exactly what you'd expect from a team with zero opposable thumbs and wildly different management styles.

New episodes drop exclusively in the Fur Mom Chic Facebook Group — available only to active subscribers. Episode 1 is available on our main Facebook page so you can get a taste before you subscribe.

It's not just a t-shirt subscription. It's a show. šŸŽ¬šŸ¾

Contact Us

We're a small but mighty dog mom operation and we love hearing from our community. šŸ¾šŸ’›

The best way to reach us:

šŸ“§ Email: chris@furmomchic.com
We do our best to respond within 1–2 business days.

šŸ“˜ Facebook: Fur Mom Chic
Follow along, ask questions, and join the conversation.

šŸ“ø Instagram: @furmomchic

Before you reach out you may find your answer quickly in our FAQ — we've tried to cover everything here. But if something is missing or you just want to talk dogs, we're always happy to hear from you.

There are no bots here. When you email Fur Mom Chic you're talking directly to Chris — the founder, the dog mom, and the person who genuinely cares that your experience is great. šŸ¾šŸ’›